Services

Strategy for Support

TSP’s support spans from daily tasks to support for continuous improvement initiatives. TSP’s approach begins with a comprehensive assessment to uncover challenges and opportunities. The results are thus used to determine and optimize our service delivery models that will serve our clients in best manner. TSP’s portfolio of application management services covers every phase and provides the expertise to sustain and evolve your SAP environment.

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Our Support Methodology

TSP follows a defined approach to implement support model in an effective manner. TSP has standard approach and toolkits for every phase of the process. TSP follows the industry standards principles including IT Infrastructure Library (ITIL), ISO/IEC 27002 (Security), CMMi, and TSP’s accelerators for support. Along with defnied standards and frameworks TSP can leverage RPA along the way which can help in significantly improve efficiancies and save time for your business users TSP ensures powerful support processing, call management, and escalation procedures that form the base of IT help desk. For a smooth transition to SAP support models we use a proven four phase process.

Leverage RPA to Reduce Errors, Increase Efficiency and gain Value Driven Support

Robotic process automation (or RPA) is a form of business process automation technology based on the notion of software robots or artificial intelligence (AI) workers. RPA robots utilize the graphical user interface to capture and analyze data and operate applications just like humans do. They interpret and trigger responses and communicate with other systems to perform a vast variety of repetitive tasks.

TSP’s RPA expertise appends automation to support models and allows bots to handle daily repetitive tasks. This allows power and time to consultants to focus on core strategic activities and innovation. Also, significant reduction in error rates help our clients perform much more efficiently and effectively.

Business Impact

Lowered TCO and Higher Efficiency

  • Reduce SAP TCO by up to 40%.
  • Lower cost per case by upto 60%
  • Ensure continuity in the long term.
  • Efficient service done in close accordance with SLA’s
  • Integration of latest technologies like RPA within support models to reduce error rates significantly.
  • Accelerators and standardized tools for enhancements and upgrades.
  • Unlock Funding for Strategic Initiatives

Drive Operational Excellence and Innovation

  • Leverage analytics and metrics to enable performance improvements
  • Automation of support to reduce errors and improve efficiency
  • Quality standards and frameworks to ensure confidence in process
  • Flexible business models to enable innovation and value throughout the support period

Optimized Resource Management

  • Best-in-class consultants with extensive support and implementation experience.
  • Periodically trainings to make sure that skillsets adhere to latest updates in technologies and methodologies and right expertise is injected at right levels.
  • Ability to quickly ramp-up and rampdown resources either on-site or nearsite or offshore.

Value Driven Application Management

  • Go beyond SLA and identify metrics that drive value
  • More than the traditional lights-on approach for break-fix and maintenance
  • Specialized tools for change management to avoid bottlenecks after transition

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